Refund Policy

1. General Refund Policy

• •All refunds are subject to the refund policies of airlines, hotels, embassies, tour operators, and other third-party service providers.
• •Mumo Travels & Tours acts as a service facilitator and follows the rules set by these providers.
• •Refund eligibility, amount, and processing time may vary depending on the service booked.

2. Air Ticket Refunds

• •Air ticket refunds are governed by the airline's fare rules and conditions.
• •Some tickets may be non-refundable or partially refundable.
• •Any service fees, convenience fees, or processing charges charged by Mumo Travels & Tours are non-refundable, unless stated otherwise.
• •Refunds are processed only after approval from the airline.

3. Visa Fees & Visa Services

• •Visa fees, embassy fees, and service charges are non-refundable, regardless of visa approval or rejection.
• •Mumo Travels & Tours is not responsible for visa rejection, delays, or changes in embassy decisions.
• •Any documentation or processing fees paid are non-refundable once the visa application has been submitted.

4. Tour Packages & Hotel Bookings

• •Refunds for tour packages and hotel bookings depend on the supplier's cancellation and refund policy.
• •Cancellation charges may apply based on the date of cancellation.
• •No refund will be provided for unused services, no-shows, or early departures, unless allowed by the supplier.

5. Umrah & Religious Tour Services

• •Refund eligibility for Umrah packages depends on airline, hotel, transport, and service provider policies.
• •Once bookings are confirmed, partial or full cancellation charges may apply.
• •Visa fees and processing charges are non-refundable.

6. Travel Insurance

• •Refunds for travel insurance are subject to the insurance provider's terms and conditions.
• •Once an insurance policy is issued, refunds may not be available.

7. Refund Processing Time

• •Approved refunds are processed after we receive confirmation from the relevant service provider.
• •Refund processing time may take 7–30 working days, depending on airline, bank, or payment gateway procedures.
• •Delays caused by third parties are beyond our direct control.

8. Mode of Refund

• •Refunds will be issued using the original payment method, wherever possible.
• •Bank charges, currency conversion fees, or transaction fees (if any) will be deducted from the refund amount.

9. Non-Refundable Situations

Refunds will not be provided in cases including but not limited to:

• •Customer no-show
• •Incorrect information provided by the customer
• •Visa rejection
• •Government restrictions, immigration decisions, or force majeure events

10. Policy Changes

Mumo Travels & Tours reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.